Air India failed, should have acted faster: Tata Sons chairman reacts to urination incident

Air India failed, should have acted faster: Tata Sons chairman reacts to urination incident

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IN HIS first remarks on the matter, N Chandrasekaran, chairman of Tata Sons and Air India, said on Sunday that the airline’s response to the incident on its New York-Delhi flight on November 26, when A drunk man allegedly urinated on a female passengerit had to be “much faster”.

“The incident of Air India Flight AI102 on 26 November 2022 was a matter of personal distress for me and my colleagues at Air India. Air India’s response should have been much faster. We failed to handle this situation the way it should have been,” Chandrasekaran said in a statement.

“The Tata Group and Air India stand behind the safety and well-being of our passengers and crew with complete conviction. We will review and fix every process to prevent or deal with incidents of such rampant nature,” he said.

Chandrasekaran’s statement came a day after the airline’s CEO, Campbell Wilson said Saturday that the airline could have handled the situation better. He said four cabin crew members and one pilot had been fired and the airline was reviewing its policy on serving alcohol on flights.

As questions were raised about the airline’s failure to immediately report the unruly passenger to law enforcement, he advised staff to report all incidents regardless of the settlement.

Wilson’s statement also hinted at reforming the incident reporting process. “Internal investigations are ongoing into whether there were failings by other staff in aspects including in-flight alcohol serving, incident handling, on-board complaint registration and complaints handling.” As a responsible airline brand, we have initiated the following steps with a view to materially strengthen and improve the way such incidents are addressed in the future,” he said.

Earlier, the Directorate General of Civil Aviation (DGCA) termed Air India’s conduct as “unprofessional” and issued warning notices to the airline and its crew who operated the flight.

Air India filed a police complaint on December 28, more than a month after the incident, and the police filed a complaint FIR on January 4. The accused passenger, Shankar Mishrawas arrested by Delhi The police on Saturday.

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