AMD Radeon RX 7900 XTX temperature issues continue to rise and PowerColor steps in to help users

AMD Radeon RX 7900 XTX temperature issues continue to rise and PowerColor steps in to help users

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A Reddit user recently posted that his AMD Radeon RX 7900 XTX reference graphics card was reaching 110C Junction temperatures while playing the new Modern Warfare II. However, when contacting AMD with an RMA request, was denied, with the company stating that “Temperatures are normal. If there is any problem, please contact us.” Another user made a successful request but was denied a refund for a previously opened box. Since then, the company has received some backlash over the issue, especially with the increasing number of cases emerging.

More cases of high temperature AMD Radeon RX 7900 XTX graphics cards continue to rise, with companies like PowerColor stepping up to help users

Prior to this new AMD development, NVIDIA received backlash for overheating and melting of 12VHPWR connectors of the flagship NVIDIA GeForce RTX 4090 GPU, which exceeded thirty people and reported cases of problems after the release of the graphics card.

What is unique about the AMD situation is that it currently affects reference and AMD-produced Radeon RX 7900 series GPUs. It covers all cards sold by AMD partners or the company, but not custom-built GPUs using the same graphics architecture. It is speculated that the defect may be in several coolers or the assembly design, as pointed out by De8auer in the video below:

Three years ago, AMD published an article on the company blog titled “AMD Radeon Community Update: More control over GPU power and performance, improved thermal monitoring, maximum performance.” When discussing junction temperatures in AMD Radeon VII’s improved thermal monitoring GPU, they released this statement:

… Instead of setting a conservative, “worst case” throttling temperature for the entire matrix, RadeonTM RX 5700 series GPUs will continue to opportunistically and aggressively increase clock speeds until one of the many available sensors reaches the “hot spot” or “Crossroads” temperature of 110 degrees Celsius. It is expected to operate at a junction temperature of up to 110C during typical gaming use and is within specification. This allows the RadeonTM RX 5700 series GPUs to offer much higher performance and clocks out of the box while still maintaining acoustics and reliability goals.

One of leads the technical engineering of the AMD Radeon RX 7900 XTX, “Kevin” states that as of yesterday, the company is aware of the hotspot issue and is actively researching and putting together an action plan “to reproduce and collect serial numbers.” He further explains that the current COVID situation overseas is delaying the process, but agrees that a mechanical problem would fall into creating and executing RMAs for consumers. However, they are also looking for firmware updates to fix isolated incidents where a software patch would be needed instead of a hardware replacement. “Kevin” also discusses edge heating, the temperature near the edge of GPU silicon, stating that 90° edge temperatures are unusual, but 70° edge temperatures are nominal.

Reddit user and PowerColor platform representative, “PowerColorSteven,” is doing his part to help users with this current issue regarding AMD Radeon RX 7900 XTX graphics cards. For those who may not remember Stephen, we mentioned in this article that the company had a previous issue where AMD RX 6700 XT series GPUs shipped with the thermal pad covers still attached, which at the time would have caused high temperatures from the graphics card. The sales rep has been following this issue closely for the past few days and recently posted this as a fixed topic on the Reddit:

uh… just adding this here in case anyone hasn’t seen my other posts.

if you are dealing with the 110c problem and no one else is helping you. it doesn’t matter who (AIB you bought this) you bought it from. email or direct message me (as my emails aren’t working properly today) (also please don’t use chat, this thing isn’t working properly). I am compiling a list for my AMD contacts of how many issues we are seeing. they asked if it was just a few users. i said it’s definitely more than a handful so now i have to show some support for my fat mouth. send me serial numbers. I am emailing the AMD guys how many units are affected. powercolor. sapphire. gigabyte. amd directly. anyway.send me the serial numbers. hopefully amd will get some news for all of us but regardless when i hear something substantive i will make a post to provide some level of guidance on how to deal with this.

— User “PowerColorSteven” aka “trader or something” on Reddit

However, it is difficult to know which companies accept RMAs and fulfill them, as the number of recorded cases indicates that some are allowed while others are denied, even when it is the same manufacturer. Several other theories also arise for the problem, from uneven cold plates to using a graphite thermal pad to fix the problem. As the number of cases increased during the initial reports, it is not recommended to alleviate the problem, but to hold it until AMD allows an official statement or accepts an RMA for the entire series.

News sources: Tom’s hardware, Reddit (AMD), AMD blog, Reddit (PowerColor)

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